faq

If you have any questions, hopefully you can find an answer quickly below. If you can’t find what you're looking for please email us and we will get back to you as soon as we can.

do you offer free shipping?

absolutely, we’ll ship your order free of charge australia wide because we love free shipping as much as you do!

HOW LONG DOES SHIPPING USUALLY TAKE IN AUSTRALIA?

Your order will be sent using registered Australia Post within 24 hours of receiving payment. Once your order is on its way you will be informed by email including the Australia Post tracking number.

In most areas, shipping takes 1-3 business days after your order has been dispatched. In some remote areas, delivery can take up to 10 business days. As you know, Australia is a very big country!

do you offer express or next day delivery?

Sure! We can send your order via Express Post for $10 AUD. We don't want you to go holidays without your Turkish towel.

IS IT POSSIBLE TO PICK UP MY ORDER FROM BURLEIGH HEADS?

Sure it is! We love meeting our customers. Select the "Free Pick Up from Burleigh Heads" option at the check out and we can arrange a date & time for pick up.

DO YOU SHIP WORLDWIDE?

We can ship to any address in the world, but shipping rates and delivery times all vary accordingly. Please send us an email with your address and order details and we will get back to you within 24 hours with an estimated shipping rate.

WHAT IF I CHANGE MY MIND, JUST IN CASE?

We know that online shopping is meant to be fun and easy so you don't need to be worried about changing your mind.

You can return or exchange any item within 14 days of your purchase as long as it's unused and still in its original condition. Please be aware that you will be responsible for shipping costs for your return or exchange.

WHAT ARE YOUR PAYMENT OPTIONS?

Credit card

Visa & Master Card.

PayPal

hello@lalen.com.au

WHAT DOES LALEN MEAN?

Lalen means "Your Tulip" in Turkish. The tulip is a symbol with a mythical appeal, which can be found in Ottoman culture in architecture, poetry, painting, silk and textiles.

DID YOU ALSO TRAVEL TO TURKEY AND FALL IN LOVE WITH TURKISH TEXTILES?

Actually and ironically it's the opposite. My passion for Turkish textiles appeared after I left Turkey and couldn't reach them easily.

My seven years living in Australia has taught me how to appreciate my culture more, and the products my country has been making for centuries. Sometimes we need to get out of the frame to be able to see the whole picture, right?

ARE YOU REALLY TURKISH?

Yes 100%. I was born and raised in Bursa (an old city surrounded by mountains in northwestern Turkey, famous for its hamams -Turkish Bath Houses- and high quality towels. I met my Australian husband in London so Australia has become my second home.

WHAT INFORMATION DO YOU COLLECT? CAN I REALLY TRUST YOU?

WE COLLECT YOUR

Shipping/billing address to make sure your order makes it's way to its new home safe and sound.

Your email address to inform you about your order's process and to update you of our promotions and news, if you like.

Your credit card information to charge you your order amount.

WE DO CARE ABOUT YOUR PRIVACY AND WE DO NOT SELL ANY OF YOUR INFORMATION TO ANYONE. WE PROMISE.

faq